Need help ?
A question about your order, its delivery, the possible payment methods or even returns, exchanges and refunds, the answer to your questions is surely in our FAQ and otherwise you can contact us
Products and stocks
How do I choose my size?
What to do when a product seems to be sold out?
What is the purpose of the "My Favourites" option?
Do you have JMP shops?
Is it possible to reserve a product in the shop?
Frequently Asked Questions
What is your return policy?
We will reimburse you within a period of between 4 and 10 working days after receipt of your return package by our logistics workshop. You will receive an email to notify you when the refund has been made. Allow between 24 and 48 hours after receipt of the email for the refund to appear in your bank account. Read more
Is it possible to modify my order?
Since we prepare your order as soon as its validation, we cannot make changes to it. It is therefore not possible to change the delivery option, the delivery address or the method chosen for the
The refund period?
We will reimburse you within a period of between 4 and 10 working days after receipt of your return package by our logistics workshop. You will receive an email to notify you when the refund has been made. Allow between 24 and 48 hours after receipt of the email for the refund to appear in your bank account. Read more
Track delivery of my order?
To track the delivery status of your order, go to your space my account/my orders. Click on the relevant order number and then on " track my order".
