GENERAL CONDITIONS OF SALE
PREAMBLE
The present conditions of sale are concluded on the one hand by the company JEANMARCPHILIPPE, Société anonyme with a capital of 192. 000 €, registered with the RCS of Paris under the number B 325 372 878, whose head office is located at 135 boulevard de Sébastopol in Paris (75 002), hereinafter referred to as "JEANMARCPHILIPPE", and on the other hand, by any individual or legal entity wishing to proceed with a purchase via the jeanmarcphilippe.com website, hereinafter referred to as "the Customer".
The present conditions are addressed to a consumer who has full legal capacity and is at least 18 years old, or if he/she is a minor, he/she guarantees that he/she holds parental authorization to place an order.
The present general conditions are presented in French language.
OBJECT AND ACCEPTANCE OF THE CONTRACT
The present conditions of sale aim to define the contractual relations between JEANMARCPHILIPPE and the Customer as well as the conditions applicable to any order placed through the jeanmarcphilippe.com website.
The validation of an order implies an acceptance without reserve by the Customer of the present conditions of sale.
These conditions of sale will prevail over any other general or particular conditions not expressly approved by JEANMARCPHILIPPE.
JEANMARCPHILIPPE reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force at the date of the order by the Customer.
CHARACTERISTICS OF THE GOODS OFFERED
The items offered for sale are those that appear in our catalog published on our website jeanmarcphilippe.com . Each product is accompanied by a description and a photograph.
The photographs in the catalog are as accurate as possible and are part of the contract. However, we inform the Customer that they cannot ensure perfect similarity. The colors of the articles may not correspond to the real colors due to the effect of the Internet browser, the screen, or the high-tech support used.
PRICES
The prices listed in the catalog are inclusive of all taxes, in euros, and taking into account the VAT rate applicable on the day of the order; any change in the rate may be reflected in the price of products. JEANMARCPHILIPPE reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the Customer. The prices indicated do not include delivery charges.
ORDER
The procedure to follow
The Customer who wishes to buy an article must obligatorily :fill in the identification form on which he/she will indicate all the requested details or give his/her customer number if he/she has one;
fill in the online order form giving all the references of the chosen articles;
validate the order after having checked it;
make the payment in the conditions provided;
Confirm the order and payment. The confirmation of the order implies acceptance of these terms of sale, the recognition of having perfect knowledge of them and the renunciation to prevail itself of its own conditions of purchase or other conditions. All the data provided and the recorded confirmation will be worth proof of the transaction. The confirmation will be worth signature and acceptance of the operations carried out. JEANMARCPHILIPPE will communicate by e-mail the confirmation of the registered order.
JEANMARCPHILIPPE reserves the right to refuse an order in case of abusive returns.
Customer's responsibility
JEANMARCPHILIPPE can in no way be held responsible in the event of a data entry error or transmission of a data entry error that does not allow the delivery of the confirmation email and/or the Articles.
Availability
JEANMARCPHILIPPE undertakes to deliver the items ordered within the limits of available stocks. In case of unavailability of a product, JEANMARCPHILIPPE will propose a refund of the price corresponding to this product within a maximum of 14 days following the payment.
SATISFIED OR REFUNDED
JEANMARCPHILIPPE allows the Customer to benefit from a fourteen day cooling off period. This period begins to run from the date of delivery of the order.
For France and Benelux (Belgium, Luxembourg, Netherlands), the customer has a free return label accessible from the history of his orders. For any return for refund, a fixed price of 7,90€ (including VAT) will be deducted from your refund for processing the return, repackaging the products and managing the refund. The refund will be made within 14 days of receipt of the return package.
For other countries, the cost of return remains the responsibility of the Customer, JEANMARCPHILIPPE undertakes to reimburse the totality of the returned items, excluding transport costs, within 14 days from the date of receipt of the package by JEANMARCPHILIPPE.
RETURNS : EXCHANGES - CREDITS - REFUNDS
JEANMARCPHILIPPE gives Customers the opportunity within 14 days:
exchange one or more items via the jeanmarcphilippe.com website and in a JEANMARCPHILIPPE boutique (see list of boutiques)
receive a refund only via the jeanmarcphilippe.com website
to obtain a credit note via the jeanmarcphilippe.com site OR directly in a JEANMARCPHILIPPE boutique.
The customer can use the credit valid for 6 months from the date of issue, directly online for any new order, or in any JEANMARCPHILIPPE boutique.
For France and Benelux (Belgium, Luxembourg, Netherlands), the customer has a free return label accessible from the history of his orders. For any return for refund, a fixed price of 7,90€ (including VAT) will be deducted from your refund for processing the return, repackaging the products and managing the refund. The refund will be made within 14 days of receipt of the return package.
For other countries, the cost of return remains the responsibility of the Customer, JEANMARCPHILIPPE undertakes to reimburse the totality of the returned items, excluding transport costs, within 14 days from the date of receipt of the package by JEANMARCPHILIPPE.
It is advised to make your return by "Colissimo" so that your package is insured in case of loss.
Refunds are made only for online purchases, by bank transfer or Paypal transfer. No refund will be made in JEANMARCPHILIPPE's store.
The refund will be made within a maximum of 14 days (excluding weekends and holidays) from the date of receipt of the "return package" by JEANMARCPHILIPPE. The Customer will be informed by e-mail of the follow-up of his refund.
In the event that the product ordered is defective or does not correspond to the item ordered, the customer may request an exchange or refund. The shipping costs will then be charged to JEANMARCPHILIPPE.
Please note that this right of return will only be accepted for items returned in a condition that allows them to be sold again by JEANMARCPHILIPPE. Items returned, worn, damaged, soiled, washed, altered or without their two labels will not be accepted.
Any exchange of article is carried out by the creation of a credit on the initial order which makes it possible to create the new order of exchange. In case of return following an exchange, a credit note of the amount of the initial order decreased by a fixed price of 15€ including the logistic and repackaging expenses will be credited on your account. This credit note cannot be refunded. This credit note will be usable for a period of 6 months on the jeanmarcphilippe.com website.
The products delivered include a label with a security seal that should only be removed if you wish to keep the item. We advise you to remove this label only after fitting. Any item returned without the security seal attached will not be refunded.
Due to sanitary conditions and in order to limit the spread of viruses, the "Protective masks" accessories cannot be returned. After receipt and within a maximum of 24 hours after receipt of the product, in case of product defect a new mask can be sent to you upon request to our customer service. In this case, please send your exchange request to our customer service including a photo of the defect encountered. If your request is validated, a new mask will be sent to you.
TERMS OF PAYMENT
The price is due at the time of order.
Payments will be made by credit card; they will be made through a security system. JEANMARCPHILIPPE has adopted the SSL (Secure Soket Layer) protocol so that the information transmitted is encrypted by software and no third party can read it during transport on the network. To protect the Customer against possible intrusion, JEANMARCPHILIPPE does not store credit card numbers on its computer servers.
DELIVERY
Terms of delivery
Deliveries are made to the address indicated in the order form via Colissimo Expert.
Products purchased on the Site are delivered in France and abroad.
Delay
JEANMARCPHILIPPE undertakes to make the delivery at the latest on the date indicated in the order confirmation message.
In case of delay in delivery, or unavailability of the item ordered, JEANMARCPHILIPPE will inform the Customer by e-mail as soon as possible and propose a new date and/or, if necessary, a similar item available.
Delivery charges
Delivery costs are free for any order of an amount greater than or equal to 79 euros TTC for deliveries in metropolitan France and Benelux. For orders below this amount, delivery costs are 7.95 euros (including VAT) for France and the Benelux countries.
For foreign orders, delivery costs are free for orders of 250 euros or more. Below this amount, they are automatically calculated when you place your order.
Follow-up of the delivery
The customer can track his order directly on the site of our providers using a tracking number communicated by mail when the package is sent by JEANMARCPHILIPPE.
ATTENTION: For all Colissimo orders without signature, in case of loss or theft, JEANMARCPHILIPPE will not be held responsible, and no compensation will be possible.
Orders shipped to countries outside the European Union for which customs duties are required by the country of destination imply that the customer must pay any customs duties or taxes due upon receipt to the logistics department or customs of the country of destination.
GUARANTEES
All products supplied by the seller benefit from the legal guarantee provided by articles 1641 and following of the Civil Code. In case of non-conformity of a product sold, it can be returned to the seller who will take it back, exchange it or refund it. In this case, returns must be made by post to the following address Boutique JEANMARCPHILIPPE, 135 boulevard sébastopol 75002 Paris within fourteen days of delivery.
Whatever the problem concerning your article, it is imperative to join with the defective article a copy of the invoice and the return form.
RESPONSIBILITY
JEANMARCPHILIPPE, in the process of selling online, is bound only by an obligation of means; its responsibility can not be held liable for damages resulting from the use of the Internet such as loss of data, intrusion, viruses, disruption of service, or other unintended problems.
INTELLECTUAL PROPERTY
All elements of the jeanmarcphilippe.com site are and remain the exclusive intellectual property of JEANMARCPHILIPPE.
No one is authorized to reproduce, exploit, rebroadcast, or use in any way whatsoever, even partially, elements of the site, whether they be software, visual or sound. Any simple link or hypertext link is strictly forbidden without the express written consent of JEANMARCPHILIPPE.
PERSONAL DATA
JEANMARCPHILIPPE collects the Customer's personal information for the processing and routing of orders, the establishment of invoices and the follow-up of commercial relations. By identifying himself on the site, the Customer agrees to provide true and sincere information about himself (the communication of false information is contrary to these Terms and Conditions) and thus authorizes JEANMARCPHILIPPE to collect, process and use information about him.
JEANMARCPHILIPPE is the sole owner of the information concerning the Customer. In accordance with the law n°78-17 of January 6, 1978 " Data processing and Freedoms ", the Customer has a right of access, of suppression, correction and opposition to the personal data concerning him. It is enough for him to write to us on line to the Customer service or by mail to JEANMARCPHILIPPE 135, boulevard sébastopol 75002 Paris, by indicating name, first name, electronic address, address and if possible the Customer reference.
The automated processing of information, including the management of users' e-mail addresses, has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL) under receipt number 1764189 v 0
ARCHIVAGE
JEANMARCPHILIPPE archives order forms and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of Article 1348 of the Civil Code. The computerized records of JEANMARCPHILIPPE will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
APPLICABLE LAW / JURISDICTION
The present conditions of online sale are subject to French law. In the event of a dispute on the form or substance of the contract, the French courts shall have sole jurisdiction.
CONTACT US / AFTER SALES SERVICE
If you wish to contact us, our customer service is at your disposal by e-mail at marion@jeanmarcphilippe.co
